Reference

Your Rights and Our Policy Commitments

This page sets out the legal framework that governs your cua88 account — from how we handle your data to the conditions attached to account use in Indonesia. Access to our platform depends on local law and is available only where local regulations permit.

Account Terms ApplyIndonesia-Eligible Regions OnlyDANA, OVO, GoPay Wallet ConditionsData Handled ResponsiblyPolicy Subject to Local Law
cua88 Your Rights and Our Policy Commitments
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Account security and data handling are treated as operational priorities, not afterthoughts. We apply encryption to your account session and require verification before any withdrawal is processed back to your DANA, OVO, or GoPay wallet. Your personal data is retained only as long as required for account operations and compliance purposes — we do not sell or share it with third-party marketers. Players in Depok and across Indonesia can request a summary of the data we hold by contacting support in writing.

Session Encryption Your account session is encrypted end-to-end. This applies whether you access cua88 on mobile browser or desktop — no unencrypted data passes between your device and our servers.
Withdrawal Verification Every withdrawal to DANA, OVO or GoPay goes through a wallet-identity check before it clears. This step protects your wallet from unauthorised withdrawal requests.
Data Retention Policy We keep your account data for as long as your account is active and for the period required by applicable regulation after closure. You may request deletion where local law permits.
Cookies and Tracking We use cookies to maintain your logged-in session and to remember your wallet preference. You can manage cookie settings through your browser without affecting account login.
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your account terms, a payment dispute involving DANA, OVO, or GoPay, or a request related to your personal data, our support team handles policy queries directly. Raise your concern through the channel that fits your situation — live chat for urgent account issues, email for formal written requests, and our help centre for policy reference questions.

Live Chat Use live chat for urgent account or payment disputes. Available directly from your account dashboard — no separate app needed, works on mobile.
Email Support Send formal policy requests, data queries or written complaints to our support email. We aim to respond to all written queries within a reasonable timeframe.
Help Centre Our help centre holds current policy documents, account condition summaries and wallet-specific terms for DANA, OVO and GoPay transactions.

Legal and Policy Questions We Get Asked

These are the policy and legal questions that come up most often from account holders in Indonesia. If your question is not covered here, use the live chat or email route described in the support section above.

Access depends on local law and is available only where Indonesian regulation permits. You are responsible for confirming that use is lawful in your specific region before opening an account.

We collect the information you provide at registration — name, contact details, and wallet identity for DANA, OVO or GoPay verification. This data is used for account operation and compliance only.

Yes. Submit a written request through our email support channel. We will provide a summary of the data we hold on your account where local law permits us to do so.

Contact support within seven days of the transaction date. Provide your account ID, the wallet used — DANA, OVO or GoPay — and the transaction reference. Requests outside that window may not be actionable.

We retain your data for the period required by applicable regulation after account closure, then delete it. You may request earlier deletion; we will confirm whether local law allows it in your case.

We notify you of significant policy changes via your registered contact. Continuing to use your account after the update date means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.