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How cua88 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use your account, make deposits via DANA, OVO, or GoPay, and browse our platform — and how we protect it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data kept secureDANA, OVO, GoPay wallet info protectedYou control your data requestsNo data sold to third partiesClear retention periods
cua88 How cua88 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security and Your Account Rights

We apply security measures across all data we hold — from the moment you submit your registration details to every deposit confirmation tied to your OVO or GoPay wallet. Here is how we approach each key area so you know exactly what protections are in place and what rights you hold.

Encryption in Transit

All data sent between your device and our platform is encrypted using SSL. This applies to login sessions, wallet transactions via DANA or OVO, and any form submissions on account pages.

Cookie Use

We use session cookies to keep you logged in across mobile and desktop. Preference cookies remember your lobby settings. You can adjust cookie permissions through your browser at any time.

Data Retention Period

Your account data is held while your account is active. After closure, we retain records only as long as legally required, then delete or anonymise them. You may request early deletion via support.

Your Right to Access

You can request a full copy of the personal data we hold on your account. Submit your request through live chat or email and we will respond as required under applicable privacy law for eligible regions.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about your data, want to update the information on your account, or need to submit a formal data request, our support team handles privacy matters directly. Reach us through any of the channels below — we aim to acknowledge data requests within a reasonable timeframe and resolve them in line with applicable law.

Live Chat Open the chat widget from any page on cua88 to speak with our support team about your account data or a privacy concern.
Email Support Send a detailed request to our support email — include your registered account and the specific data action you need, such as access or deletion.
Account Help Centre Log in to your cua88 account and navigate to the account settings section to update contact details linked to your DANA, OVO, or GoPay wallet.

Common Questions About Your Data on cua88

These are the questions we hear most often about how we handle personal information, wallet data, and account privacy. If your question is not listed here, contact our support team directly through live chat or email.

We store the e-wallet reference needed to process your transaction, shared only with the payment processor. We do not store full wallet credentials beyond what the transfer requires.

Yes. Contact our support team via live chat or email with your registered account details. We will compile and send your data summary within the timeframe required by applicable privacy rules.

Submit a deletion request through live chat or our support email. We will close the account and remove data not required for legal retention, confirming completion once the process is done.

We share data only with payment processors — such as DANA, OVO, or GoPay networks — strictly to complete your transactions. We do not sell, rent, or trade your personal information.

We use session cookies for login continuity and preference cookies for lobby settings. You can disable non-essential cookies in your browser settings; this may affect some account features.

Some records are kept for the period required by applicable regulations after account closure. Once that period ends, data is deleted or anonymised. You can ask support about specific retention timelines.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.