Reference

Terms That Cover Your Account on cua88

These terms set out what you agree to when you open and use a cua88 account — including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet terms includedWe update these terms when rules changeContact support if anything is unclearIndonesia-region access only

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What These Terms Cover and How They Apply

cua88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a cua88 account, you confirm that you have read and accepted these terms in full. They govern every action you take on the platform — from logging in on mobile to placing a bet, requesting a withdrawal, or contacting support. If you access the

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platform through a browser in Depok or anywhere else in Indonesia, the same terms apply regardless of device. Payment-related terms cover how your wallet — DANA, OVO, or GoPay — connects to your account, how deposit confirmations are handled, and what happens if a transaction fails
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or is disputed. Withdrawal requests are subject to identity verification before funds are released to your registered wallet. We reserve the right to suspend or close accounts that breach these terms, including accounts found to be duplicates, involved in irregular activity, or operating outside eligible regions.
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You are responsible for keeping your login details secure. If you suspect unauthorised access, contact our support team straight away. These terms are updated from time to time — continued use of the platform after an update means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Any Term or Account Question

If something in these terms is unclear — or if a wallet transaction via OVO, DANA, or GoPay raised a question you need answered — our support team is the right first stop. You can reach us through live chat on the platform, by email, or through our social channels. We aim to respond promptly so account issues do not stay unresolved.

Live Chat Open the chat widget inside your cua88 account for the fastest response on terms questions, wallet disputes, or account access issues.

Email Support Send a detailed message to our support email for written confirmation on terms interpretations, account closures, or wallet verification queries.

Social Channels Follow our official social channels for announcements about terms updates, policy changes, and any scheduled maintenance that affects your account.

HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

cua88 handles account data with care. Your registered wallet — whether DANA, OVO, or GoPay — is linked only to your verified account, and payment details are not shared with third parties outside what is required to process your transaction. Here is how we approach the key areas these terms cover.

Data Retention

We keep account and transaction records for as long as required under applicable rules. You can request a summary of your data by contacting support through live chat or email.

Account Security

Your login credentials are your responsibility. We use SSL-encrypted connections and recommend you never share your PIN or OTP with anyone, including anyone claiming to be cua88 staff.

Requesting Changes

To update registered details — including your linked DANA, OVO, or GoPay wallet number — submit a verified request via support. Changes to payment details require identity confirmation.

Cookie Use

We use cookies to keep your session active across browser and mobile visits. You can manage cookie preferences in your browser settings, though some features may not work without them.

Questions About These Terms, Answered Directly

These are the questions we hear most often when account holders read through the terms. If yours is not here, live chat is the quickest way to get a clear answer.

Yes. The same terms apply whether you access your account on a mobile browser, a desktop, or through any other supported device. Device type does not change your obligations or our responsibilities.

We may suspend or permanently close an account that breaches these terms. This includes duplicate accounts, irregular transaction patterns, or access from outside eligible regions. We will notify you where possible.

No. Deposits must come from a wallet registered in your own name. Mismatched wallet ownership is a breach of our terms and can result in a withdrawal hold or account review.

We post a notice on the platform when terms change. Continuing to use your account after the update date means you accept the revised terms. Check this page periodically to stay current.

Contact us via live chat or email with your registered account details. We will process a data summary request in line with applicable rules. We do not share this data with unverified third parties.

Yes. Withdrawals to GoPay, DANA, or OVO require identity verification on the account before the transfer is processed. Your registered wallet must match your verified account name exactly.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoCua88 Glossary InfoLegal InfoPrivacy Policy

Terms That Cover Your Account on cua88

Reach Us About Any Term or Account Question

Account Security, Data and Your Rights Under These Terms

Data Retention

Account Security

Requesting Changes

Cookie Use

Questions About These Terms, Answered Directly

01 Do these terms apply if I access cua88 from a mobile browser?

02 What happens to my account if I breach the terms?

03 Can I use someone else's DANA or OVO wallet to deposit?

04 How will I know if the terms have been updated?

05 How do I request a copy of my account or transaction data?

06 Are there terms specific to GoPay withdrawals?

Terms & Conditions

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